FAQ

  • How do I rent equipment from you?

    We want to make event rentals easy for you, so we keep it pretty straight forward. Please contact us with the inventory you are interested in, the date and time you need it and the location, with your contact information and we will contact you within 24 business hours to discuss your event and your needs.

  • What if the weather moves my event?

    NC, weather, amirite? We have a non-refundable policy and unfortunately cannot offer refunds for bad weather. We suggest speaking with your event coordinator for a Plan B for rainy day weather.

  • What happens if an item gets damaged during my event?

    We charge a mandatory 5% wear and tear fee for each event. This fee does not cover detrimental damage to our inventory such as items improperly left out during bad weather, missing items upon return, or damage due to neglect or misuse. Those instances will be discussed individually if occurred.

  • Where do you deliver?

    We are located in central Raleigh, North Carolina! We serve our customers all over the Pine State, and beyond! We will deliver to the mountains and the beach as well. Please note our delivery policy and fees in this FAQ guideline.

  • What are your delivery/pick-up ees?

    We have a standard minimum delivery fee of $125 for the Raleigh, North Carolina area. Past that, we charge $5 per mile for every event. We encourage you to reach out to us for any questions and an estimate of delivery and pick-up fees for each party rental. Additionally, early morning (before 8am) and late night (past 6pm) pick ups will have an additional $150 pick up fee.

  • If you have any additional questions not found on this page, we encourage you to reach out to the team here at Pine State Rentals for further information!